How long is the first treatment session?

Usually between 30 and 45 minutes. Follow up appointments normally last about 30 minutes.


What will happen in the first treatment session?

You will be asked questions about the symptoms you have and what makes them worse or better. You will also be asked questions about how your problem started, what you think is causing your problem, your general health and your expectations of physiotherapy.


You will then be examined thoroughly, watching how you move and using hands-on techniques to feel the muscles and joints. A specific treatment plan will be devised and discussed, with the emphasis on integrating functional everyday activities to help you get better. If appropriate, exercises will be given to you to take home and put in your everyday life.


What will happen at my first physiotherapy appointment?

After you’ve been greeted by one of our friendly receptionists, Moira, Mandy or Jacqui, you’ll meet your Chartered Physiotherapist Hannah or James.  Our Physios are registered with the Chartered Society of Physiotherapy and the Health Professions Council and hold specialist postgraduate qualifications.

Once in the treatment room, your physiotherapist will assess you by asking questions about your condition and performing a clinical examination. Following the assessment, your Physio will discuss the nature of your condition with you and agree a treatment plan that fits in with your lifestyle.


Do I need to fill in lots of forms?

You do need to register you when you first arrive – if you can arrive 10 minutes early for your first appointment we can get it out of the way before your session begins. Having read the information forms you will need to sign them to say you understand and agree to our terms and conditions.

How do I claim on private health insurance?

We are recognised by all the major insurance companies and prior to receiving treatment you must obtain an authorisation number and along with your policy details you give them to our receptionist before treatment begins. You then settle the account with us directly, preferably after each treatment, and in turn you will be given a receipt. You forward the receipt to your insurance company and they will reimburse you. BUPA members do not have to do this and we forward invoices to them on your behalf.

It is important you understand the procedures involved in claiming back money from the insurance company. Please ask our receptionists for more details if you do not understand what is required.

What should I bring?

Where relevant you’ll need the following:

  • Details of your referring doctor or your GP’s details
  • Referral letter from your consultant or doctor
  • Any x-rays, scan or test results
  • Details of any medication you are taking
  • Details of your health insurance
  • A change of clothes (e.g. shorts and a t-shirt) if your injury is hidden by the clothes you’ll be wearing when you arrive


Do you treat pregnancy related conditions?

Yes we treat ante-natal and post-natal conditions. We are recommended by the Pelvic Partnership for the treatment of PSD and many other conditions related to pregnancy. Our approach is to assess why your pain is so intense when standing or walking and effectively treat the problem to allow you to move wthout pain. We have many pregnant women come in to clinic, some in wheelchairs,  with pelvic pain and walk out feeling much much better. We try to avoid issuing pelvic belts but in some cases we do.