Making an appointment

Consultations are by appointment only.  To make an appointment you have a choice of booking online or making a telephone call. Press the ‘Book online’ button at the top of the page or ring 01245 349 096 or e-mail click here and my receptionist will be very happy to make you an appointment.

You can refer yourself directly to me for physiotherapy.  If you are self-funding your physio treatment you do not need to visit your GP. Some Private Medical Insurance (PMI) companies require you to visit your GP before you attend for physiotherapy. In that case you will need pre-authorisation from your Private Medical Insurance company before coming to see me.

Patients now have a choice of appointment duration from 30 minutes, 45 minutes or 60 minutes depending on how long you wish to assessed and treated for. The price varies depending on the duration of the appointment. Should you need the physiotherapist to come to your home or place of work, this can be arranged, so please contact the Reception Desk for further details.

A physiotherapy consultation involves four main sections – asking you questions about your issue; examining the way you move; provide you with an understanding of your problem give you the tools to get yourself better as soon as possible in the least number of visits. All patients registering with the clinic for the first time will need to complete a ‘New Patient Registration Sheet’ and then read and sign a ‘Patient Information Sheet’ that explains in more detail what the consultation involves such as asking questions, explaining what will happen such as looking at the way you move, the types of treatment, billing and cancellation procedures. I want you to feel at ease during the consultation. If you would like a chaperone present during your consultation, or if the patient is under 16 have a parent or friend over the age of 16, please inform the receptionist at the time of booking or when you arrive, please raise it with the receptionist or James, and we will be happy to accommodate you. Please consider my receptionist is part-time and should you wish to be a chaperone, your appointment must be booked when she is present otherwise please bring a chaperone.

Cancelling an appointment

Patients who wish to cancel or rearrange their appointment should ring 01245 349096

In 2003 we changed our cancellation policy from requiring 24 hours notice to just 4 hours notice. We like to give our patients every opportunity to cancel or rearrange an appointment. However failure to give us 4 hours notice will incur a fee of £40. To help remind you of your forthcoming appointment we shall send an automated text message reminder at least 12 hours before you are due to visit us.

We like to think that having such a generous cancellation time and the appointment text reminder is fair and just. Most people own a mobile phone and it will take just a minute to give us 4 hours notice of cancellation. Please note cancellation charges are not redeemable from medical insurance companies.